AI Without the Temptation to Optimize
More and more, AI agents can do our mundane little things for us.
For leaders of businesses looking to grow more efficiently, that’s appealing. The New York Times recently interviewed several small business owners about how they’ve integrated AI agents into their work. Generally, they all expressed something like:
“It frees Bell and his two staff members ... to perform other, hopefully more critical, work, like meeting with clients to suss out their needs.”
The owners also shared various concerns: the unpredictability of AI agents, the crowding-out of jobs (including their own), the dependence on a few big AI companies, the cybersecurity risks.
Still, they consider efficiency gains worth it.
I encountered this article shortly after reading summaries of Pope Leo XIV’s recent encyclical on AI, “The Magnificence of Humanity.” This summary is very helpful.
The encyclical explores all the same risks, but lands on “a deeper danger: that human beings may begin to see themselves and others as projects to be optimized rather than as persons called to relationship and communion.” (Emphasis mine.) The “magnificence of humanity” is that we thrive through our limitations—trying to escape them is a threat.
I think this caution resonates. I think it identifies a tension that’s even stronger for Christian business leaders.
In theory, it’s easy to separate “business efficiency” from “personal optimization,” but in everyday work life, it’s much harder. For the lawyer in the quote above, AI creates more time to spend with his clients—a win-win! But for the property manager deciding whether to let his assistant go because AI could do her job better, is that a question of business efficiency or human optimization?
I don’t think there’s a right answer. The marketplace pursues efficiency by nature (you might say that’s “the magnificence of the market”)—balancing optimization and humanity is not a new challenge. AI is just the latest version.
While small business owners juggle the risks and opportunities presented by the AI agents newly in charge of their Quickbooks accounts, Christian business leaders must consider an additional question: how to use AI to expand our humanity, not optimize it away.
Pope Leo XIV offered a few questions that you can translate for your own company's use of AI:
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“Does it help me remain faithful to the truth?”
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“Does it help educate me and allow me to educate others?”
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“Does it help me cultivate genuine closeness in relationships and cherish places and times where physical presence remains crucial?”
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“Does it help me participate in the promotion of justice and peace?”